Posted 3 years ago
What does it mean to have leaders at every level? NSA Hall-of-Fame keynote speaker and best-selling author, Mark Sanborn returns with a new story on the most pressing business topic of our times: leaders. Who are they? What are they about? Why is it important to have an environment rich in leaders at every level? Mark distinguishes between leaders and managers, and reveals the characteristics that separate the great ones from everyone else.
Leaders at Every Level
by Mark Sanborn
Phillip of Macedonia, the father of Alexander the Great, said, “An army of deer led by a lion is more to be feared than an army of lion led by a deer.” That may be true, but I’ve come to believe that Phillip missed the bigger point: An army of lions led by a lion is to be feared most of all, for it is unstoppable.
What’s more powerful than having strong, effective leadership at the top of your organization? Having an organization of lions where everyone leads.
We both know that having a title doesn’t necessarily make someone a leader, and nor should not having a title prevent anyone from leading when appropriate. Leadership is about what you do and who you are, not what title you possess. Here are some distinguishing characteristics of leaders:
And while I’m at it, let’s put the old argument to rest: managers and leaders aren’t the same thing.
You can identify managers by using an organizational chart. Not so with leaders. You recognize leaders not by their position, but by their power with people. You recognize leaders, not by the resources they are given, but by the results they produce.
Real leadership is about technique and skill, not title and status. And anyone, anywhere, can lead.
At an American Toyota plant, any employee on the line has the authority and responsibility to shut down the line at any time they feel necessary. Quality control and problem solving aren’t left to the titled managers. A woman who spots a problem is expected to lead by calling attention to it rather than allowing it to slip through and become an imperfection on a dealer’s lot or owner’s driveway.
My friend Susan told me a story about the best receptionist she ever met, a woman who served as the “front person” at the company where she worked. On her desk was a sign: Receptionistville. Population: 1. If you asked her what her title was, she’d respond, Intergalactic Empress. She took herself lightly, but her job seriously. She was a leader for the company as its first point of contact.
A cable TV installer I met in one of my seminars prided himself on the many value-added services he provided customers when he worked in their homes, including setting the clock to the correct time on their electronic devices and showing them how to use features that confused them. He didn’t consider himself an installer, but a “home-entertainment consultant.”
A volunteer at a non-profit, filling in by answering the phones, took a phone call from a disgruntled donor. The donor felt unappreciated. The volunteer was able to communicate the gratitude of the organization for the donor’s previous support, thereby regaining his loyalty. In the end, the volunteer’s sincerity and belief in the work of the organization convinced the donor to increase his support.
Leadership happens in large ways and in small ways.
Many suffer from the misconception that leadership is about large, sweeping acts of history: Abraham Lincoln and the Emancipation Proclamation, Churchill and his “Blood, Sweat and Tears” speech during the Second World War.
Yes, those history-making events certainly marked extraordinary acts of leadership and courage. But what we don’t always realize is that each of our daily actions and efforts have significant impact, as well. Rosa Parks had no idea of the impact she would have on history when she refused to give up her seat to a white man on that bus in Montgomery, Alabama. Yet her actions and courage changed the course of our nation’s history.
When you do your job—any job—with initiative and determination to make a positive difference, you become a leader.
Mark Sanborn, CSP, CPAE is an award-winning speaker and holds a Certified Speaking Professional designation from the National Speakers Association (NSA). Impressively, Mark earned the distinction of being an inductee of the NSA Hall of Fame. He was recently honored with the Cavett Award, the highest honor the NSA bestows on its members, in recognition of his outstanding contributions to the speaking profession. In 2019, Global Gurus named Mark the #5 Leadership Authority in the world.
Mark is also the author of the bestselling books, The Fred Factor: How Passion In Your Work and Life Can Turn the Ordinary Into the Extraordinary, and You Don’t Need a Title to be a Leader: How Anyone Anywhere Can Make a Positive Difference. Would you like to spend the day honing your speaking abilities? Call 303-683-0714. To obtain additional information for growing yourself, your people and your business (including free articles), visit www.marksanborn.com.