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Performance Gap Indicator

Performance Gap Indicator (PGI) evaluates five company-wide performance areas, with separate reporting for initial analysis and subsequent follow-up, so you can objectively track progress and demonstrate real ROI.

Performance Gap Indicator (PGI)

Business leaders can easily misreport the source of their organization’s challenges. The sales team may be underperforming, but is it due to a lack of adequate training or operations? Employee retention is slipping, but is that stemming from culture or leadership? Before PGI, organizations and consultants were forced to rely on manual discovery processes to find the answers to their greatest and most impactful challenges. When done correctly, the process had always been time consuming, expensive and prone to human error. With the PGI, key information is quickly determined and immediately accessible to start making a difference in identified performance gaps.

"The Performance Gap Indicator (PGI) is a remarkable assessment to (a) get your foot in the door, and (b) provide an organization with a MRI of what's ailing it. Once the "MRI" is completed, consultants and trainers will know which departments and professionals require training AND which Core Assessments to use with them."

"It's the perfect company-wide (or department wide) assessment to "set the table" for your training initiatives with laser targeted accuracy and objective insights."

~ Dr. Tony Alessandra
Performance Gap Indicator

Company-wide Performance Insights

The Performance Gap Indicator (PGI) allows you to measure performance and identify critical company-wide issues. Within a single report, PGI allows you to analyze five core performance metrics and identify areas for improvement. The PGI anonymously combines individual employee responses and analyzes them across each of five Non-Financial Key Performance Indicators (NF-KPIs) for a multi-faceted and revealing look at an organization’s strengths and performance gaps. More than a standard one-dimensional company culture tool, PGI examines culture, operations, leadership, training and service to build a holistic look at what’s happening within the company.


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About The Assessment

Business leaders can easily misreport the source of their organization’s challenges. The sales team may be underperforming, but is it due to a lack of adequate training or operations? Employee retention is slipping, but is that really stemming from culture or leadership? Before PGI, consultants were forced to rely on manual discovery processes to uncover these answers. Done correctly, this has always been time consuming, expensive and prone to human error.

A perfect first-step for any consultant’s early discovery process, the PGI assessment reveals an organization’s area(s) of need based on an anonymous, mobile-friendly survey. Deliver the PGI assessment to every employee, from your Assessments 24x7 dashboard, in only seconds.


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How it Works

A perfect first-step for any company or consultant’s early discovery process, the PGI assessment reveals an organization’s area(s) of need based on an anonymous, mobile-friendly survey. Deliver the PGI assessment to every employee, from your Assessments 24x7 dashboard, in seconds.

Then the PGI assessment reveals an organization’s “gaps” across five key performance areas:

1

Culture

The written and unwritten set of values, beliefs and behaviors which determine how your company’s employees interact with one another, with customers, and with vendors.

2

Operations

The process, systems and procedures required to consistently conduct your business a the highest level of efficiency and effectiveness.

3

Leadership

The direction, clarity, and accountability which inspires and empowers others to reach the vision.

4

Training

The process of providing leaders and teams the tools, time and guidance to master their responsibilities based upon your company’s stated performance standards.

5

Service

The ability to consistently exceed customer expectations which generates repeat and referral business by providing exceptional service.

Integrating PGI

We recommend using this process to integrate PGI into your assessment-driven practice.

  1. Initial Analysis:
    Administer the PGI Diagnostic to an entire company (or department) for a complete report on the organization’s current status across the five key performance areas.
  2. Action Steps:
    Recommend and launch individual coaching and/or group training initiatives that address the performance gaps identified by the PGI Diagnostic report. These initiatives enable consultants and trainers to offer laser-targeted solutions leveraging individual assessments (DISC, Motivators, EIQ-2, etc.), team reports, benchmarking and other instruments.
  3. Follow-up Analysis:
    Administer the PGI Pulse after completing individual coaching and/or group training initiatives (ex. 6-months, 12-months). Continually administer the PGI Pulse report to track ongoing company-wide progress during extended consultative relationships. Consultants can also administer the PGI Pulse at conclusion, to provide their client organizations with demonstrable ROI.